Process mapping
We map triggers, steps, owners and exceptions. The scope separates automated tasks from decisions that remain with people.
- Current and target workflow
- Rules and exception cases
Move recurring tasks forward across your tools.
Copying an enquiry into a CRM, chasing an approval or preparing an invoice takes time. We examine the whole process, remove unnecessary steps where possible, then automate exchanges that follow defined rules.
Pass information between tools without retyping it at each stage.
A reference source and duplicate handling are needed. A useful automation also defines what happens when information is missing or inconsistent.
Route a request to the right person and make its status visible.
Rules may depend on the amount, request type or team. Absences, rejections and changes of owner also need to be covered.
Flag cases that need intervention instead of leaving them stuck.
An interrupted process should be identifiable and recoverable. Alerts need an owner and clear guidance to be useful.
We map triggers, steps, owners and exceptions. The scope separates automated tasks from decisions that remain with people.
We implement system integrations, rules and approvals. An AI assistant can support a specific task when information does not follow a fixed format.
We define useful logs, alerts and recovery after failure. An internal tool can help your team review requests that still need attention.
The first automation needs an owner, a defined scope and an expected result.
Review real cases and identify frequent tasks, delays and errors.
Automating an unclear process can move the problem elsewhere. We clarify rules and responsibilities before building the workflow.
Build the workflow and check normal cases as well as exceptions.
Tests cover duplicates, incomplete data and temporarily unavailable tools. Sensitive actions can remain behind an approval step.
Activate processing gradually and track where intervention is still needed.
We compare operation with agreed criteria such as processing time, repeated entry or exceptions, depending on available data. Monitoring should include running costs.
Frequent, well-defined tasks with accessible data are good candidates. We assess time spent, errors, dependencies and the consequences of failure. A limited first workflow lets you test its value before expanding.
Not necessarily. We review connectors, APIs and export options in your existing tools. Some limitations may require adaptation or make an exchange unreliable. Decisions account for setup and maintenance costs.
We plan logs, alerts and recovery rules suited to the workflow. An error should be identifiable without repeating an action already completed. Ownership and temporary manual handling are agreed with your team.
Yes. A workflow can prepare an action and wait for approval before carrying it out. We define who decides, what information they see and what happens after rejection or no response. The level of automation can evolve based on observation.
Describe its steps, the tools involved and where it most often gets stuck.
This service is part of Automate Bolder. Explore related services: System Integrations · Internal Tools & Dashboards.