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Senior Digital Account Owner



Job description

The day-to-day

Typically, a digital project manager will be:

·         Managing key client accounts

·         Liaising and updating stakeholders on the status of projects

·         Advising clients on cost, available resources, problems and solutions

·         Tracking the project deliverables and matching those with agreed deadlines

·         Reporting on success criteria for delivered projects by measuring results

·         Keeping track of latest digital campaign trends and analysing digital behavior


Key responsibilities

Responsibilities vary according to the organisation but may include a combination of:

·         Planning digital campaigns from the initial stages through to final delivery

·         Acting as the key contact for clients

·         Continuously assessing working methods and processes and making recommendations for improvement

·         Identifying and implementing KPIs and project milestones

·         Reviewing project resources and providing an analysis on whether they meet the demands of the project

·         Forming strong relationships with the client and developing communication channels between the relevant parties

·         Ensuring key Service Level Agreements are met

·         Regularly updating key stakeholders on project status

·         Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes

·         Analysing the success of client campaigns, producing reports and data analysis as supporting evidence

·         Working as part of a team to win new business and develop current client relationships as part of the business pipeline


Key skills

·         Background in digital project management working on campaigns from initial briefing to delivery

·         Technical competence and understanding of Adobe Flash, HTML5, HTML, and CSS

·         Evidence of working with Agile project management methodologies

·         Multi-tasker with ability to juggle many projects

·         Agency experience with strong communication skills, both written and verbal

·         Passion for IT, e-commerce and digital projects

·         Creative flair and innovative approach



·         Educated to degree level or equivalent

·         Project manager certification

·         Understanding of web technologies, such as HTML, CSS, JavaScript

·         APMP or PRINCE2 certification is desirable


Relevant experience

·         Proven experience of effectively managing large-scale projects from brief through to delivery

·         Adept at building effective client relationships and working with several stakeholders to deliver targets

·         Experienced in a range of project management software including PRINCE2, Agile and Waterfall

·         Strong communication with excellent presentation, report writing, and data analysis capabilities

·         Ability to work under pressure, change direction when required and work on a range of client projects at the same time

·         Experience of identifying business opportunities, building client relationships and seeking new business


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