Senior Digital Account Owner
The day-to-day
Typically, a digital project manager will be:
· Managing key client accounts
· Liaising and updating stakeholders on the status of projects
· Advising clients on cost, available resources, problems and solutions
· Tracking the project deliverables and matching those with agreed deadlines
· Reporting on success criteria for delivered projects by measuring results
· Keeping track of latest digital campaign trends and analysing digital behavior
Key responsibilities
Responsibilities vary according to the organisation but may include a combination of:
· Planning digital campaigns from the initial stages through to final delivery
· Acting as the key contact for clients
· Continuously assessing working methods and processes and making recommendations for improvement
· Identifying and implementing KPIs and project milestones
· Reviewing project resources and providing an analysis on whether they meet the demands of the project
· Forming strong relationships with the client and developing communication channels between the relevant parties
· Ensuring key Service Level Agreements are met
· Regularly updating key stakeholders on project status
· Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes
· Analysing the success of client campaigns, producing reports and data analysis as supporting evidence
· Working as part of a team to win new business and develop current client relationships as part of the business pipeline
Key skills
· Background in digital project management working on campaigns from initial briefing to delivery
· Technical competence and understanding of Adobe Flash, HTML5, HTML, and CSS
· Evidence of working with Agile project management methodologies
· Multi-tasker with ability to juggle many projects
· Agency experience with strong communication skills, both written and verbal
· Passion for IT, e-commerce and digital projects
· Creative flair and innovative approach
Qualifications
· Educated to degree level or equivalent
· Project manager certification
· Understanding of web technologies, such as HTML, CSS, JavaScript
· APMP or PRINCE2 certification is desirable
Relevant experience
· Proven experience of effectively managing large-scale projects from brief through to delivery
· Adept at building effective client relationships and working with several stakeholders to deliver targets
· Experienced in a range of project management software including PRINCE2, Agile and Waterfall
· Strong communication with excellent presentation, report writing, and data analysis capabilities
· Ability to work under pressure, change direction when required and work on a range of client projects at the same time
· Experience of identifying business opportunities, building client relationships and seeking new business
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